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Help Desk Technician

Barracuda Staffing Full-Time  Tulsa, Oklahoma, United States 5 Apr 2019

Job Description

We are currently looking to fill a Help Desk Technician position with a Tulsa company.

Ideal candidate will have at least 2 years of experience as a Help Desk Technician and be able to efficiently and effectively diagnose PC problems related to software and hardware.

Shift: Day
Hours: 8am-5pm
Starting Pay: $15

Essential Job Responsibilities:

  • Provide technical software, hardware and network problem resolution to all internal computer users
  • Clearly communicate technical solutions in a user-friendly, professional manner
  • Provide one-on-one end-user training as needed
  • Provides one-on-one end-user problem resolution over the phone for approved Personal Computer (PC) software.
  • Monitor and respond quickly and efficiently to requests received through the IT helpdesk
  • Respond to customer queries by phone and email
  • Create step-by-step training material with screenshots for customers
  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
  • Maintain daily performance of computer systems
  • Work through the problem-solving process with users
  • Run diagnostic problems to resolve problems
  • Report significant and recurring issues to the Systems Administrator
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Configure and setup new computers for users


  • Associate’s degree in computer science or related field OR high school diploma or equivalent AND 2 years’ experience.
  • Two years providing end-user phone support for current PC desktop and application software OR Two years installing, upgrading, troubleshooting and repairing personal computers in a network environment.
  • Knowledge of desktop operating systems, various software applications and basic hardware for the PC
  • Must be proficient in organizing and prioritizing work to meet deadlines.
  • Effective written and verbal communication skills.
  • Effective persuasive and interpersonal skills.

If interested in this position and meet the requirements listed above, please “Apply Now” and submit resume for consideration. 

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