Help Desk Technician

Barracuda Staffing Full-Time  Tulsa, Oklahoma, United States 12 Mar 2019

Job Description

We are currently looking to fill a Help Desk Technician position with a Tulsa company.

Ideal candidate will have at least 2 years of experience as a Help Desk Technician and be able to efficiently and effectively diagnose PC problems related to software and hardware.

Shift: Day
Hours: 8am-5pm
Starting Pay: $15

Essential Job Responsibilities:

  • Provide technical software, hardware and network problem resolution to all internal computer users
  • Clearly communicate technical solutions in a user-friendly, professional manner
  • Provide one-on-one end-user training as needed
  • Provides one-on-one end-user problem resolution over the phone for approved Personal Computer (PC) software.
  • Monitor and respond quickly and efficiently to requests received through the IT helpdesk
  • Respond to customer queries by phone and email
  • Create step-by-step training material with screenshots for customers
  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
  • Maintain daily performance of computer systems
  • Work through the problem-solving process with users
  • Run diagnostic problems to resolve problems
  • Report significant and recurring issues to the Systems Administrator
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Configure and setup new computers for users

Requirements/Qualifications:

  • Associate’s degree in computer science or related field OR high school diploma or equivalent AND 2 years’ experience.
  • Two years providing end-user phone support for current PC desktop and application software OR Two years installing, upgrading, troubleshooting and repairing personal computers in a network environment.
  • Knowledge of desktop operating systems, various software applications and basic hardware for the PC
  • Must be proficient in organizing and prioritizing work to meet deadlines.
  • Effective written and verbal communication skills.
  • Effective persuasive and interpersonal skills.

If interested in this position and meet the requirements listed above, please “Apply Now” and submit resume for consideration. 

Check out other available positions by visiting us at https://www.barracudastaffing.com.

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